Overview
Technical Phone Support
PCT will provide unlimited Technical Phone Support @ 800-315-2253, under the Standard Support Plan, Monday through Friday during the hours of 8:00 AM through 5:00 PM MST. PCT's support personnel will make their best effort to respond to all inquiries within one hour.
Technical Email Support
PCT will provide unlimited Technical Email Support, under the Standard Support Plan, Monday through Friday during the hours of 8:00 AM through 5:00 PM MST. PCT's support personnel will make their best effort to respond to all inquiries within one business day. For all email inquiries please write to support@pctusa.net.
Technical Web Support
PCT will provide unlimited access to its Technical Web Support 24 X 7 X 365, under the Standard Support Plan. PCT's support personnel will post technical resource documentation, FAQ's to it's website and provide access to firmware updates. For web based support please visit our website at www.pctinternational.com.
Product Replacement
In the event that PCT's equipment cannot be serviced remotely, a replacement will be shipped within 5 days from the initial technical support inquiry. Replacement units may be reconditioned. |
Overview
PCT will notify the customer in writing thirty days prior to the termination of the Premier Support Plan contract to discuss renewal options. For PCT's Premier Support Plan pricing, please contact your PCT account manager.
24 / 7 Phone Support - 800.549.7055
PCT will provide unlimited 24 X 7 Phone Support. In the event that the customer cannot reach PCT's support personnel during its regular business hours of 8:00 AM through 5:00 PM Arizona time.
On Site Support
In the event that issue cannot be resolved over the telephone, PCT will provide on site technical support within three business days. Under the Premier Support Plan, PCT will provide unlimited On Site Support until PCT's equipment is certified to be working properly. If the customer chooses not to purchase or renew the Premier Support Plan, or if the problem is determined not to be PCT's responsibility, the customer will be invoiced at a rate of five hundred dollars a day for labor, and one hundred twenty five dollars per diem, plus any and all reasonable expenses required to resolve the problem.
Product Replacement
In the event that PCT's equipment cannot be serviced remotely, a spare will be shipped within 1 day of the initial technical support inquiry. PCT will inventory one replacement unit per ten units purchased, or as agreed upon, per customer's requirements. Replacment units may be reconditioned. |
